Terms & Conditions

General

1. Detailed description of goods and/or services

NAVEL WORX (Pty) Ltd is a business in the Natural Healing industry that sells blended essential oils.

2. Shipping policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way email. Visit the order tracking page here.

For more information on our shipping policy, click here.

3. Return and Refunds policy

The provision of goods and services by NAVEL WORX (Pty) Ltd is subject to availability. In cases of unavailability, Navel WorX cc will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

For more information on our refunds & returns policy, click here.

4. Customer Privacy policy

NAVEL WORX (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted

Payment may be made via Visa, MasterCard and Direct Bank Transfers (EFT).

6. Card acquiring and security

Card transactions will be acquired for NAVEL WORX (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by NAVEL WORX (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

9. Responsibility

NAVEL WORX (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and NAVEL WORX (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

NAVEL WORX (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by NAVEL WORX (Pty) Ltd based in South Africa trading as
NAVEL WORX (Pty) Ltd and with registration number 2020/751443/07 and Antoinette Waner, Cecielia Grant (Directors(s)).

13. NAVEL WORX (Pty) Ltd contact details

Company Physical Address:
64 Harris Street,
Colbyn,
Pretoria,
0083

Email:
Brainstorming@navelworx.co.za

Telephone:
+27 (
0)82 417 1877

Payment Information

What Payment Methods Are Accepted?

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